Plan to attend the 30th Baldrige Quest for Excellence Conference April 8 – 11 in Baltimore. 2017 and previous year...read more
Why The Baldrige Alliance?
The need to improve your organization’s performance has never been greater: customers expect more, good employees are hard to find, you have to do more with less, and competition is intensifying.
- But where do you start?
- How do you know which processes need the most attention?
- And how do you achieve – and sustain – high performance over time?
The Baldrige Alliance and Member programs and partners can help you get started.
“We gravitated towards the Baldrige process because we were looking for a quality management program that was holistic in its approach and customer-focused. We also felt that by joining our state award program, initially, we would learn how to walk before we would run.
People say why Baldrige, my answer is very simple: Triple-A bond ratings on Wall Street from all three rating agencies, bringing capital projects in on-time and within budget, a 96% business satisfaction rating, a 94% resident satisfaction rating.
If you’re interested in meeting the needs of your customers in the most cost-effective way – if you want to do it better, cheaper, and faster, and live within your means – there’s no better way to do that than to work with your state quality program and the Baldrige criteria.”