Why The Baldrige Alliance?

The need to improve your organization’s performance has never been greater: customers expect more, good employees are hard to find, you have to do more with less, and competition is intensifying.

  • But where do you start?
  • How do you know which processes need the most attention?
  • And how do you achieve – and sustain – high performance over time?

The Baldrige Alliance and Member programs and partners can help you get started.

Latest News

09 Jul

The 2019 Baldrige Fall Conference will be held October 24 and 25 at the Gaylord Opryland Resort and Convention Center...

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20 Nov

Five Role-Model Organizations Win 2018 Baldrige National Quality Award Washington, D.C.—The U.S. Department of Commerce announced today that the 2018...

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Michael Levinson

City Manager

“We gravitated towards the Baldrige process because we were looking for a quality management program that was holistic in its approach and customer-focused. We also felt that by joining our state award program, initially, we would learn how to walk before we would run.

People say why Baldrige, my answer is very simple: Triple-A bond ratings on Wall Street from all three rating agencies, bringing capital projects in on-time and within budget, a 96% business satisfaction rating, a 94% resident satisfaction rating.

If you’re interested in meeting the needs of your customers in the most cost-effective way – if you want to do it better, cheaper, and faster, and live within your means – there’s no better way to do that than to work with your state quality program and the Baldrige criteria.”

City of Coral Springs, Florida
2007 Malcolm Baldrige National Quality Award Recipient